Have Questions?
HAVE QUESTIONS?
Frequently Asked Questions
How Do I Schedule a Session with Katherine?
Once you have purchased your session (soul portrait, channeling, Soul Codex, Soul Guidance, or Tarot) reach out to Katherine at support@katherineskaggs.com to get on her calendar. It may take 10-14 days to get onto her calendar.
Are Your Products Ethically Sourced?
Yes, we are committed to ethical sourcing. We carefully select suppliers who share our values of sustainability, fair trade, and respect for the natural environment. Our goal is to provide you with high-quality products that support both your spiritual practices and the well-being of our planet.
What Is Your Shipping and Return Policy?
We offer secure and reliable shipping worldwide. Orders are processed promptly, and you’ll receive tracking information as soon as your package is on its way. For detailed information, please visit our Shipping & Returns page or contact our support team.
How Can I Contact Customer Support?
Our dedicated customer support team is here to help with any questions or concerns you may have. You can reach us via our Contact Us page, email, or through our live chat feature on the website. We strive to respond promptly and ensure your shopping experience is as seamless and magical as possible.
What is your refund policy for digital downloads?
If you encounter issues with receiving or accessing digital downloads reach out to support@katherineskaggs.com and we'll take care of you.