Product Refund and Shipping Policies

All Sales Final

We accept returns for refund or exchange for items damaged in transit.

Refunds and Exchanges

To be eligible for a refund or exchange, email us within 7 days of receiving your package at support@katherineskaggs.com with photos of any damage or description of discrepancies with your order. We'll determine if you  need to return the damaged item or not. If you need to return the damaged item, you will work with us to get a return label.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Non-returnable Items

Commissioned and original art, soul portraits, spirit guide paintings, hand drums and other shamanic tools, gift certificates, and alls services are non-returnable and non-refundable. If damage occurs in shipping of any of these items we will replace or refund the item. 

Shipping

Shipping is incurred with all orders of merchandise. Shipping costs are non-refundable. If you must return an item, it is at your expense. If you receive a refund, the cost of shipping will be deducted from the purchase price and refund amount.

Insurance

Basic insurance is provided for each order through the website portal. If you order higher end art commissions, additional insurance and shipping may be required. We will advise you at the time of the order so your finer, higher end orders are covered with adequate insurance and shipping. A separate payment will be arranged for these additional costs.

Shipping Out of the United States, Customs, Duties, and Fees

If you order any product to ship from the USA to another country, you are responsible for any and all customs, duties, and fees your country will charge you to receive the product. If for any reason you deem you cannot pay these additional fees your country adds to the purchase and you refuse the item, we will not offer any refund on the product, nor shipping expenses incurred upon purchase.

Lost or Stolen Items

KatherineSkaggs.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Katherine Skaggs.com and Soul Sistas Creative Productions, LTD will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. Please have your deliveries sent to a secure place.

Let us know if you have any questions or require further clarification.